G-Cloud Clarification Questions Playbook
Guide Origin : Official | ArcKit Version : [VERSION]
/arckit.gcloud-clarify analyzes G-Cloud service gaps and generates supplier clarification questions for procurement.
Artefact
Purpose
Requirements (ARC-<id>-REQ-v1.0.md)
What the service must deliver
G-Cloud search results
Services being evaluated
Architecture principles
Governance standards to verify
Security requirements
NCSC, Cyber Essentials requirements
/arckit.gcloud-clarify Generate clarification questions for < service>
Output: projects/<id>/ARC-<id>-GCLC-v1.0.md
Clarification Document Structure
Section
Contents
Service Summary
G-Cloud service being evaluated
Requirements Mapping
How service maps to requirements
Gap Analysis
Requirements not clearly addressed
Clarification Questions
Specific questions for supplier
Evaluation Impact
How answers affect scoring
Category
Purpose
Examples
Functional
Feature capabilities
"Does the service support X?"
Technical
Architecture and integration
"What APIs are available?"
Security
Security controls and compliance
"What certifications held?"
Commercial
Pricing and terms
"What's included in the price?"
Support
Service levels and support
"What SLAs are offered?"
Data
Data handling and location
"Where is data stored?"
Gap Type
Description
Question Focus
Missing
Requirement not mentioned
Does service support it?
Unclear
Vague description
Can supplier clarify?
Partial
Some but not all features
What's included/excluded?
Conflicting
Service description contradicts
Which is correct?
Phase
Key Activities
ArcKit Commands
Requirements
Define what's needed
/arckit.requirements
Search
Find candidate services
/arckit.gcloud-search
Analysis
Generate clarification questions
/arckit.gcloud-clarify
Clarification
Send questions to suppliers
Manual via Digital Marketplace
Evaluation
Score services with answers
/arckit.evaluate
Questions reference specific requirements (e.g., NFR-SEC-001).
Questions are specific and answerable (not vague).
Security questions cover required certifications.
Data residency questions asked if relevant.
Pricing questions clarify what's included.
SLA questions align with NFR requirements.
Integration questions cover required APIs.
Digital Marketplace Process
Step
Description
1
Identify services via G-Cloud search
2
Generate clarification questions
3
Submit via Digital Marketplace messaging
4
Supplier responds (usually 5 working days)
5
Evaluate responses against requirements
Requirement Traceability : Every question links to a requirement.
Specificity : Avoid vague questions that get vague answers.
Fairness : Ask same questions to all shortlisted suppliers.
Completeness : Cover all unclear areas before evaluation.
Documentation : Record questions and answers for audit trail.