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[Bug]: Unable to enter to the page edit option and HTML editor is not working #6822
Description
Is there an existing issue for this?
- I have searched the existing issues
What happened?
After upgrading the DNN version to 9.13.x version to 10.0.1 version, I face two critical issues: Edit page stop working and HTML edit is throwing an error
When i click on edit button i am getting following error :
jquery.js?cdv=234:2 POST https://www.3art.tech/API/internalservices/controlBar/ToggleUserMode 500 (Internal Server Error)
send @ jquery.js?cdv=234:2
ajax @ jquery.js?cdv=234:2
rawCall @ sf.js?cdv=234:89
call @ sf.js?cdv=234:100
post @ sf.js?cdv=234:104
toogleUserMode @ main.js?cdv=234:1100
(anonymous) @ main.js?cdv=234:1103
handleClosePersonarBar @ main.js?cdv=234:146
handleEdit @ main.js?cdv=234:1102
dispatch @ jquery.js?cdv=234:2
v.handle @ jquery.js?cdv=234:2
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jquery.js?cdv=234:2 POST https://www.3art.tech/API/internalservices/controlBar/ToggleUserMode 500 (Internal Server Error)
send @ jquery.js?cdv=234:2
ajax @ jquery.js?cdv=234:2
rawCall @ sf.js?cdv=234:89
call @ sf.js?cdv=234:100
post @ sf.js?cdv=234:104
toogleUserMode @ main.js?cdv=234:1100
(anonymous) @ main.js?cdv=234:1103
handleClosePersonarBar @ main.js?cdv=234:146
handleEdit @ main.js?cdv=234:1102
dispatch @ jquery.js?cdv=234:2
v.handle @ jquery.js?cdv=234:2
The second problem is when i tried to click on edit button it is throwing me an error
An error has occurred. DotNetNuke.Services.Exceptions.ModuleLoadException: Method not found: 'System.Collections.ArrayList DotNetNuke.Security.Roles.RoleController.GetPortalRoles(Int32)'. ---> System.MissingMethodException: Method not found: 'System.Collections.ArrayList DotNetNuke.Security.Roles.RoleController.GetPortalRoles(Int32)'. at WatchersNET.CKEditor.Web.CKEditorControl.LoadAllSettings() at WatchersNET.CKEditor.Web.CKEditorControl.CKEditorInit(Object sender, EventArgs e) at System.Web.UI.Control.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at DotNetNuke.UI.UserControls.TextEditor.OnLoad(EventArgs e) --- End of inner exception stack trace ---
Steps to reproduce?
- Log in to the DNN site
- Click on the module edit pencil icon to edit the text, and you will get this error
For the second Error
- Log in to the DNN site
- Click on edit page and nothing happened
Current Behavior
Unable to update any thing
Expected Behavior
Need to fixed and able to acccess the HTML editor and HTML editor must work
Relevant log output
Anything else?
No response
Affected Versions
10.1.2 (latest v10 release)
What browsers are you seeing the problem on?
Microsoft Edge
Code of Conduct
- I agree to follow this project's Code of Conduct
Activity
jeremy-farrance commentedon Nov 30, 2025
500 (Internal Server Error) can mean IIS or your app is not in a healthy state. Have you tried, in order, 1) restarting the IIS App Pool? 2) Restarting IIS? And then if still not fixed, 3) restart the computer.
If the problem persists, please check the Admin logs for additional clues and/or the app logs in
/Portals/_default/logs/YYYY.MM.DD.log.resources.rashidbilgrami commentedon Nov 30, 2025
Hi @jeremy-farrance
Thank you for your reply. No luck after IIS restart and and computer
2025.11.30.log.txt
Here is the log file
rashidbilgrami commentedon Nov 30, 2025
Hi, I have solved on problem with edit
My pervious version of DNN using
<htmlEditor defaultProvider="CKHtmlEditorProvider"> <providers> <clear /> <add name="DotNetNuke.RadEditorProvider" type="DotNetNuke.Providers.RadEditorProvider.EditorProvider, DotNetNuke.RadEditorProvider" providerPath="~/DesktopModules/Admin/RadEditorProvider" settingsControlPath="~/DesktopModules/Admin/RadEditorProvider/ProviderConfig.ascx" /> <add name="DNNConnect.CKE" type="DNNConnect.CKEditorProvider.CKHtmlEditorProvider, DNNConnect.CKEditorProvider" providerPath="~/Providers/HtmlEditorProviders/DNNConnect.CKE/" settingsControlPath="~/Providers/HtmlEditorProviders/DNNConnect.CKE/Module/EditorConfigManager.ascx" /> <add name="CKHtmlEditorProvider" type="WatchersNET.CKEditor.CKHtmlEditorProvider, WatchersNET.CKEditor" providerPath="~/Providers/HtmlEditorProviders/CKEditor/" /> </providers> </htmlEditor>I have updated this peace of web.confing are with
`
CKHtmlEditorProvider is older and in dnn 10 the function is not available the second problem i hope i will solve shortly
jeremy-farrance commentedon Nov 30, 2025
Initially you said, "After upgrading the DNN version to 9.13.x version to 10.0.1", then later you said it was the latest 10.1.2... just to confirm, you are on 10.1.2 with the error occurring?
Is it possible you have a modified /Default.aspx?
Also, you provided a large log file covering over 6 hours of time with hundreds of thrown exceptions. Are you able to narrow is down so its easier to correlate the error you are experiencing with something specific in that log file?
rashidbilgrami commentedon Nov 30, 2025
The version is 10.01.2
rashidbilgrami commentedon Nov 30, 2025
When i click on pencil icon in persona bar for edit a page i am getting following error :
2025-11-30 00:03:10,522 [win8056][Thread:43][FATAL] DotNetNuke.Framework.PageBase - An error has occurred while loading page.
System.MissingMethodException: Method not found: 'Void DotNetNuke.Web.UI.Utilities.ApplySkin(System.Web.UI.Control)'.
at DotNetNuke.Web.UI.WebControls.DnnComboBox.OnPreRender(EventArgs e)
valadas commentedon Dec 1, 2025
DotNetNuke.Web.UI.Utilities.ApplySkin( was marked obsolete as this was Telerik specific which is removed in DNN10).
You must have some 3rd party extensions trying to call that method which no longer exists. I would recommend updating all 3rd party extensions and checking if they have a version updated for DNN10 support. If you have any extension that is built in-house, then I would recompile them with latest v9 target (9.13.9 at this moment) to check of any other deprecated API usages.
Since there are no steps to reproduce from scratch here and this issues is more about troubleshooting help with a specific instance, I am moving this issue to a discussion.